Ometepe kayak

 

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Tour Booking Conditions

terms & conditions 2009  for booking TOURS (tours consist of tour packages that involve a range of segments which could include (but not necessarily) flights, buses, tours around Nicaragua, accomodation, and treks.

Please read carefully the terms in the conditions of contract. In completing and submitting the Booking Form, you agree to be bound by these conditions which constitute the agreement between Explore Central America SAC (Explore Central America) and you (referred to as the Client). These conditions apply to the exclusion of any other terms or conditions unless they are set out in the Booking Form or are otherwise agreed to in writing by the parties. Previous dealings between the parties will not vary these conditions. No variation of these conditions will be effective unless in writing and signed by a person so authorized by Explore Central America.
1. HOW TO BOOK
To reserve your place on one of the tours, you should complete read the “How to make a booking” and then complete the booking form which will be provided to you by an authorised Explore Central America representative.  Your form should be accompanied by your non-refundable deposit, the amount which will be specified on your booking form.
2. PAYMENT
The prices quoted on our website/or in our email correspondence are for payment by cash, cheque, bank transfer or credit charge (the latter subject to surcharge). The balance of the tour price is payable to Explore Central America 30 days prior to departure. Prices are quoted in US dollars (unless otherwise specified)
3. AMENDMENTS/TRANSFERS
If you wish to make changes to your tour arrangements, you must notify Explore Central America in writing. Each amendment to your tour arrangements will incur a $25 administration fee PLUS any costs incurred by your change. (ie airline penalties for change of flight etc) All administration fees must be paid before departure.

 

4. CANCELLATIONS
If you wish to cancel your tour, you must notify Explore Central America in writing. Once  Explore Central America receives your notice, cancellation will take effect subject to the following:
if cancellation takes place more than 30 days prior to your departure date, your full deposit will be forfeited:
if cancellation takes place between 30 and 8 days prior to your departure date, 50% of the overall tour price will be forfeited:
if cancellation takes place less than 8 days prior to your departure date, 100% of the tour price will be forfeited:
5. HEALTH AND FITNESS REQUIREMENTS
Participants must be in good health and physical condition and are strongly advised to follow our pre-departure fitness training recommendations, where offered and/or  necessary. Your acceptance of these booking conditions and payment of a deposit indicate you believe you are of sufficient physical condition to participate in this tour and have satisfied yourself of this through consultation with an appropriate medical professional.  If you suffer from severe muscular, chest, heart or bronchial disorders, or if you are a severe asthmatic, or have high blood pressure, you are strongly advised against participating. Tours take place in remote areas where there is little or no access to normal medical services or hospital facilities for serious problems. Where necessary, evacuation can be prolonged, difficult and expensive. Medical and evacuation expenses will be the responsibility of the Client, for this reason it is recommended that you are strongly encouraged to take out appropriate travel insurance.  Explore Central America reserves the right in its absolute discretion to refuse a Client the right to participate in a tour on medical or fitness grounds.
6. MEDICAL DISCLOSURE
Your payment of a deposit is declaration that:
you are in good health and mental and physical fitness at the time of booking this tour;
you have disclosed to Explore Central America every matter concerning your health and mental and physical fitness of which you are aware, or ought reasonably be expected to know, that is relevant to Apus Peru’s decision to permit you to go on the tour;
upon any adverse change in your health or fitness that may be likely to affect Explore Central America’s decision to accept the risk Explore Central America of permitting you to go on the tour, you will IMMEDIATELY notify Explore Central America in writing of any such adverse change.

You acknowledge that the obligation to disclose under this condition continues from the time of booking the tour through to departure and extends for the duration of the tour. If you fail to comply with the duty of disclosure in this condition and if Explore Central America would not have permitted you to undertake the tour, or continue participation of the tour, had you made full disclosure under this condition, Explore Central America will not be liable, for personal injury, death or property damage or loss incurred by you.

 

7. ROUTE CHANGES, POSTPONEMENT, CANCELLATION OR DELAY
While Explore Central America will use its best endeavours to operate all tours as advertised, by entering into this contract the Client accepts that it may prove necessary or advisable to vary or modify a tour itinerary or its contents due to prevailing local conditions.

Explore Central America reserves the right to:
change the date of departure or conclusion of the tour, or
modify any aspect of the tour, or
cancel or modify any routes within the tour or objectives set out in the itinerary, or substitute different or equivalent routes within the tour in place of cancelled or modified routes, or
postpone, cancel or delay (either in relation to the departure or arrival times or the duration of the tour) any such aspect of the tour if, in the absolute discretion of Explore Central America, it is necessary to do so due to inclement weather, snow or icy conditions or conditions that are otherwise likely to be hazardous or dangerous or due to any other adverse or threatening conditions whether political or military or terrorist or otherwise or if, in the absolute discretion of Explore Central America, there is a likelihood of any such event occurring which may impact upon the safety of the Clients, or if an act or omission of a third party prevents the tour or the aspect of the tour being undertaken in accordance with your booking. In the event of any change, modification, cancellation postponement or delay under this condition, you acknowledge that you will have no right of refund of the tour price (whether in whole or in part) and no right to claim compensation for any injury, loss or damage or other additional expenses incurred by virtue of the change, modification, cancellation postponement or delay. Explore Central America also reserves, in its absolute discretion, the right to cancel any tour due to any government travel warning or advice, or any change in such warning or advice. Travel insurance may compensate you depending on the circumstances

8. INSURANCE
Personal travel insurance is not included in the tour price. It is a condition of booking a tour with Explore Central America that you have your own travel insurance. Clients are wholly responsible for arranging their own insurance. A suitable insurance policy should provide adequate cover for medical expenses arising through illness or accident prior to or during the holiday and loss of holiday monies through cancellation or curtailment of the holiday for insurable reasons.

9. AIRLINE
Any material published by Explore Central America, the Booking Form and these conditions of contract are not issued on behalf of, and do not commit any airline whose services are used or proposed to be used in the course of the tour. Explore Central America will use its best endeavours to ensure that all flight prices and pre-paid taxes are correct at the time that they are quoted. Airlines reserve the right to amend or withdraw fares without prior notice. When the Client makes a deposit for your tour you are committing to the dates of travel. Flight bookings cannot be transferred and are usually non-refundable, non changeable tickets.

10. TOUR PRICES
Tour prices are based on ground costs, fuel prices, airfares, exchange rates and assumptions made at the time of quotation. Explore Central America tries its utmost not to increase tour prices (in full or part), however sometimes increases are outside its control. Explore Central America reserves the right to amend tour prices (or any part) without notice at any time before and including the departure date. Amendments may be necessitated for many reasons including, but not limited to, exchange rate fluctuations, increased fuel costs, airfares, airport charges, increases in ground operator service fees, or the need to engage alternative air or ground operators. Any increase in tour prices must be paid prior to the departure date. Please note the following, specific circumstances:
a) In the event of local flight cancellations, overbooking or rescheduling of departure days and times, Explore Central America reserves the right to pass on any extra charges to the client. In such cases, the client will have the choice to wait for the next available scheduled flight and miss some tour services included or pay any additional costs associated with upgrades as a substitute by way of local surcharges.

 

itRFerry to Ometepeegion8

11. EXCLUSIONS FROM TOUR PRICE
The following items are excluded from the tour price:
Travel to and from the departure point for the trip.
personal travel insurance;
visa, passport and vaccination charges;
departure, airport and airline taxes
extra meals, transport costs, accommodation costs, or other
expenses not included in the itinerary;
laundry, postage, personal clothing, medical expenses & items of
a personal nature;
emergency evacuation and/or emergency search charges; and
tips, onboard beverages and excess baggage charges.
Refer to our itinerary for full details.
Note that information about these matters or related items is given in good faith but without responsibility on the part of Explore Central America.

12. FORCE MAJEURE
If Explore Central America is prevented (directly or indirectly) from performing any of its obligations under this agreement by reason of act of God, strikes, trade disputes, fire, breakdowns, interruption of transport, government or political action, acts of war or terrorism, acts or omissions of a third party or for any other cause Explore Central America’s reasonable control, Explore Central America will be under no liability whatsoever to you and may, at its option, by written notice to you either cancel the tour or take any other action as specified in our condition “Route changes, postponement, cancellation or delay”.

13. ASSUMPTION OF RISK
You acknowledge that:
by the very nature of adventure travel and trekking holidays, they are more challenging and demanding with a commensurately higher level of risk compared with conventional holidays;
and in the countries and regions in which adventure travel is undertaken, standards of accommodation, transport, health care, hygiene, safety and service provision generally are often not as high as those standards in your country of residence and may require flexibility and patience on your part;
the operational control of the tour may be in the hands of a third party and that your right of action in regard to any shortcomings of that third party’s performance is against the third party and not against Explore Central America;
the additional dangers and risks associated with adventure travel may include difficult and dangerous terrain; high altitude; extremes of weather, including sudden and unexpected changes; political instability; remoteness from normal medical services and from communications; and evacuation difficulties in the event of illness or injury;
the enjoyment and excitement of adventure travel is derived in part from the inherent dangers and risks associated with adventure travel and that those inherent dangers and risks are a reason why you wish to undertake the adventure tour, and
you have submitted your booking for the tour after giving due consideration of relevant travel information including, without limitation, any relevant information or advice given by your government, and/or the governments of Australia, New Zealand & Canada, the British Foreign Office and US Department of State and that it is your responsibility to acquaint yourself that information or advice, for the above reasons you therefore accept the inherent and increased dangers and risks associated with the proposed adventure tour and the accompanying risk of injury, death or property damage or loss.

14. LOCAL LAWS
All participants in tours operated by Explore Central America are expected to obey the laws and regulations of the countries visited and any failure to do so will relieve Explore Central America of all obligations that they may otherwise have under these booking conditions.

15. IF YOU HAVE A COMPLAINT
If the Client has a complaint about any of the tour arrangements the Client must bring it to the attention of the tour leader or other representative of Explore Central America at the time so that they may use their best endeavours to rectify the situation. It is only if Explore Central America is made aware of any problems that there will be the opportunity to put things right. Failure to complain on the spot will result in the Client’s ability to claim compensation from Explore Central America being extinguished or at least reduced. Should the problem remain unsolved a complaint must be made in writing to Explore Central America within 14 days of the completion of the tour or all claims for compensation will be forfeit.

16. DISCLAIMER
You accept that:
Explore Central America acts as a booking agent for third-party tour operators and accepts no liability for the acts or omissions of those third-party tour operators; and
Explore Central America will not be liable for any breach of any law by any person with whom you travel on the tour; and
you may not rely on any representations concerning the tour made by Explore Central America which are not contained in these conditions

17. RELEASE AND WAIVER OF LIABILITY
In consideration of Apus Peru accepting your booking application and in consideration of you being permitted by Explore Central America to join the tour:
you release Explore Central America and its officers, employees, agents, licensees, guides and other representatives and the land management authorities in the countries in which the tour is conducted (each of whom are collectively referred to as “Explore Central America and its employees”) from all cost, liability, loss or damage incurred or suffered by you directly or indirectly during the course of the tour and resulting from your personal injury, illness or death or damage to or loss of your property unless caused by the wilful negligence or wrongful act of Explore Central America and its employees; and
you waive any claims you have, or may at any time have, against Explore Central America and its employees and you agree, by accepting the additional inherent dangers and risks associated with the tour, not to make any claim against or seek any compensation from Explore Central America and its employees in respect of any personal injury, illness or death suffered by you or damage to or loss of property sustained by you as a result of your participation in the tour.

 

 

 



 

We are based in Granada, Nicaragua. For further information please email reservas@explore-central-america.com we are best contacted by email. we will respond within 48 hours of your enquiry, if not sooner. OR phone (505) 8447 8814 (spanish) or (505) 8982 8099 (english)

 

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